Refund policy

Espresso & Fashion accepts returns of most unworn, unwashed, undamaged, or defective merchandise. Refunds are issued as an E-Gift Card sent directly to the email provided at checkout, which can be applied toward your next order. No Restocking fees.

CONDITIONS FOR RETURNS:

  • 14-Day Window: All returns must reach us within 14 calendar days from the date of shipment, which can be found in your tracking confirmation email. Orders received after this 14-day window cannot be accepted.

  • Item Condition: All returned items must remain unworn, unwashed, undamaged, and with the original sewn-in tags intact and/or original tags attached in their original packaging. Footwear must be returned in their original box or shoe bag, packed securely in a shipping box.

  • Odor and Stain Free: All returned items must be free of tears, damage, makeup, pet hair, or odors (such as perfume, deodorant, or smoke).

  • Processing Time: An inspection of returned items will be conducted prior to the issuance of your e-gift card. Please allow 3 business days for e-gift card processing.

  • Return Shipping: The buyer pays for return shipping. We highly recommend using a shipping service with a tracking number.

  • Original Shipping Fees: Shipping charges are non-refundable unless there was a mistake on our end (such as an incorrect or missing item).

  • Damaged or Wrong Item: If you received a damaged or incorrect item, please email us at info@espressoandfashion.com and we will provide further instructions.

EXCHANGES:

  • Size Exchanges: We gladly accept exchanges for different sizes of the same item within 14 days of shipment. The item must meet all standard return condition requirements. Please email us to verify inventory before shipping your item. Customers cover the return shipping costs, and we will ship the new size back to you for free.

  • Sold-Out Items: If your requested size is out of stock, we will automatically issue a full refund via store credit on an E-Gift Card once we process your return.

OTHER CONDITIONS:

  • Order Modifications: Once an order is placed, it cannot be canceled, changed, or updated with additional items.

  • Price Adjustments: We do not offer price adjustments on any items under any circumstances.

  • Policy Violations: Items received outside of our 14-day window, returned in poor condition, or classified as non-returnable will be sent back to the customer at their own expense.

NON-RETURNABLE ITEMS:
The following items are final sale and cannot be returned:

  • All sale items
  • All items purchased with a discount of 20% or more
  • Jewelry
  • Hats and hair accessories

Not sure if your item is returnable? Send us an email, we'd be happy to help: info@espressoandfashion.com